So you think you’ve found a bug. What next? Create a support ticket, right? Wrong! First off, let’s point out something critical in that first line - “you think you’ve found a bug”. You may be a consumer for the code you think you’ve found a bug in. But you’re also a committer to other code. How many times has someone raised a problem where the code is actually working correctly? How many times has someone raised a problem but given insufficient evidence to know what’s going on, resulting in the famous “works for me”? And how many times was it PEBKAC (problem exists between keyboard and chair)?