Tone Analyzer for Customer Engagement: 7 new tones to help you understand how your customers are feeling 

By IBM Bluemix | 4/25/17 6:17 PM | App Dev - Cognitive | Added by Oliver Busse

We are pleased to announce the launch of a new Tone Analyzer endpoint trained for Customer Engagement scenarios. The new endpoint was trained on customer support conversations on twitter, and the tones included are frustrated, sad, satisfied, excited, polite, impolite and sympathetic.