Tone Analyzer for Customer Engagement: 7 new tones to help you understand how your customers are feeling 

By IBM Bluemix | 4/25/17 6:17 PM | App Dev - Cognitive | Added by Oliver Busse

We are pleased to announce the launch of a new Tone Analyzer endpoint trained for Customer Engagement scenarios. The new endpoint was trained on customer support conversations on twitter, and the tones included are frustrated, sad, satisfied, excited, polite, impolite and sympathetic.

I love Pandas! 

By Simon ODoherty | 4/19/17 3:54 PM | App Dev - Cognitive | Added by Oliver Busse

You can now download your logs from your conversation workspace into a JSON format. So I thought I’d take this moment to introduce Pandas. Some people love the “Improve” UI, but personally I like being able to easily mold the data to what I need.

Understanding Natural Language Text via IBM Watson 

By Niklas Heidloff | 4/5/17 1:39 PM | App Dev - Cognitive | Added by Oliver Busse

One of the newer IBM Watson offerings that I really like is Watson Knowledge Studio. It basically allows identifying information in unstructured data. Below is a quick overview of the Knowledge Studio functionality.

Using IBM Watson Discovery to query Unstructured Data 

By Niklas Heidloff | 4/5/17 1:15 PM | App Dev - Cognitive | Added by Oliver Busse

In my previous blog entry I described how to use Watson Knowledge Studio to create models to identify information in unstructured data. These models can be used by the Watson services and offerings Watson Discovery, Watson Explorer and Watson Natural Language Understanding. Below is a quick intro how to use Watson Discovery to query unstructured data.